CONSUMER PROTECTION IN THE REGULATION OF TELECOMMUNICATIONS SERVICES IN NIGERIA

NOT YET “UHURU” FOR CONSUMERS

  • F O Ukwueze University of Nigeria, Enugu Campus, Nigeria
Keywords: Consumer Protection, Consumer Rights, Telecommunications Services in Nigeria, Rights of Consumers of Telecommunications Services

Abstract

Following the opening up of the telecommunications sector of the Nigerian economy in 2002, telecommunications services became widely available in the country with the number of active telephone lines presently trying to equal the population of the country. Government has put in place a regulatory framework for the telecommunications industry. One of the purposes of regulation in this area is to ensure quality services in the interest of consumers. This article appraises the regulation of the telecommunications industry in Nigeria to ascertain the level of protection enjoyed by consumers. The finding is that a fairly adequate regulatory framework has been provided for the protection of the consumers of telecommunications services in the country but the level of enforcement and lack of awareness by consumers of their rights under the regulation greatly impede their full enjoyment of the protection.
Published
2018-05-14
How to Cite
Ukwueze, F. (2018). CONSUMER PROTECTION IN THE REGULATION OF TELECOMMUNICATIONS SERVICES IN NIGERIA. The Nigerian Juridical Review, 12(1). Retrieved from http://thenigjuridicalreview.com/index.php/NJR/article/view/169
Section
Articles